FREE STANDARD SHIPPING FOR ORDERS $50+

frequently asked questions

We hope this answers some of your questions, but if not, please email us at hello@ezerandpine.com!


CAN I MODIFY OR CANCEL MY ORDER?

Because most of our items are customized and go into production immediately, we can only offer cancellations or changes for 12 hours after you place your order. Please email us ASAP if you would like to do that.

CAN YOU RUSH MY ORDER?

Unfortunately we cannot rush any orders. Please make sure to check the estimated shipping times on your item before placing your order. Estimated shipping times are listed on each product's individual page, or below.

WHEN WILL MY ORDER SHIP?

Custom items ship within 5-7 business days (M-F), and non-custom items ship in 2-4 business days. You can check the estimated shipping dates on Etsy. Go to the page of the item you want to order. Scroll down and look on the right side of the page. There will be an estimated arrival date.

MY COUPON CODE ISN’T WORKING.

Sometimes our system glitches, and the coupon codes don’t register. DON’T PLACE YOUR ORDER YET! Go ahead and email us and we will get it fixed so you can order.

I FORGOT TO ADD A COUPON CODE. CAN YOU ADJUST MY ORDER?

Unfortunately we cannot adjust orders after they have been placed. Please make sure to add the coupon that you want before placing your order.

CAN I PREVIEW MY CUSTOMIZED DESIGN BEFORE PURCHASING?

Yes! You can use our font previewer tool to see what your name will look like in each font.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, right now we only ship to the United States!

HOW CAN I TRACK MY ORDER?

Please see our shipping page for more information.

MY ITEM ARRIVED TO ME DAMAGED. NOW WHAT?

Oh no! Please see our shipping page for more information.

CAN I RETURN OR EXCHANGE MY PRODUCT?

Our full returns policy can be seen here.

WHAT DO I DO IF MY PRODUCT IS INCORRECT?

Goodness, I am so sorry! We work really hard to make sure everything we send out is top-notch. Please take photos and reach out to us. We will look it over and find a solution that works for everyone!